IF YOU
HAVE ANY questions CALL or EMAIL us prior to ordering!! By placing an order
with us either via website or phone, you are agreeing to the policies and
information below. It is your responsibility to have read these terms prior to
placing an order.
Xterra Performance Lifts
303.388.6111
2091 E 74th Ave
Unit M
Denver, CO 80229
Xterra Performance takes privacy
protection issues seriously. This Privacy Policy was designed to describe how
we handle personally identifiable information collected from our customers.
We may revise this policy, from time to time, so please check back often. If
you have questions about Xterra Performance privacy practices please contact us
by using the contact us link at the bottom of our page. .
What this Privacy Policy Covers:
This privacy policy covers Xterra Performance treatment of personally
identifiable information collected by Xterra Performance from customer's
(hereafter "customer" or "you(r)") who purchase our
products.
This privacy policy does not apply to the practices of companies that Xterra
Performance Lifts LLC (also known as Xterra Performance) does not own or
control, or of persons that Xterra Performance does not employ or manage,
including any third-party content contributors bound by contract and any
third-party websites to which Xterra Performance website links.
Collection and Use of Personal Information:
You can visit the Xterra Performance website without revealing any personal
information. However, Xterra Performance needs certain personal information if
you wish to purchase our products.
When you purchase products from Xterra Performance, we ask for your contact
information. Such as your name, street address, phone number and e-mail
address, as well as certain billing information, such as your credit card
number. Xterra Performance will use this information to reply to your
inquiries, to provide you with requested products, to set up your account, and
to contact you regarding new products and services.
In the course of processing a payment transaction, we typically receive
information related to the transaction from the credit card processing
institution. This normally includes confirmation of the payment and the
information furnished by you when placing the order. We NEVER keep
credit card or payment information on file! If there is a problem
with your order you will need to provide this information again to us.
Xterra Performance does not offer services or sell products to children. Xterra
Performance does not request or knowingly collect personally identifiable
contact information from anyone under the age of 16.
By accessing the services of Xterra Performance and voluntarily providing us
with the requested personal information, you consent to the collection and use
of the information in accordance with this privacy policy.
Information Sharing and Disclosure
Protecting personally identifiable information about our customers is an
important part of our business. We share and disclose such information only as
described below.
Xterra Performance may send personally identifiable information about
you to other companies or people when:
1. We have your consent to share the
information
2. We need to share your information to
provide the product you have requested
3. We need to send the information to
companies who work on behalf of Xterra Performance to provide a product or
service to you. Unless we tell you differently, these companies do not have any
right to use the personally identifiable information we provide them beyond
what is necessary to assist us.
Personally identifiable consumer information is shared
with third parties (such as banks and credit card processors) to the extent
necessary for Xterra Performance to deliver payment processing information.
We also may release personally identifiable information when we believe release
is appropriate to comply with law enforcement or to protect the rights,
property, or safety of Xterra Performance, our customers, or others. This
includes exchanging information with other companies and organizations for
fraud protection and risk reduction. WE SEEK AND PROSECUTE FRAUD TO THE
FULLEST EXTENT OF THE LAW!!
Consent:
If you do not consent to the collection, use or disclosure of your personal
information as outlined in this policy, please do not provide any personal
information to Xterra Performance.
Security:
Unfortunately, no data transmission over the Internet can be considered 100%
secure. However, Information you provide to us is protected for your
privacy and security. In certain areas of our websites, as identified on the
site, Xterra Performance uses industry-standard SSL-encryption to protect data
transmissions.
We also try to safeguard your personal information from unauthorized access,
through access control procedures, network firewalls and physical security
measures.
Further Xterra Performance retains your personal information only as long as
necessary to fulfill the purposes identified above or as required by law.
By clicking "agree" Xterra Performance may
use your email address to send you newsletters or future promotional
information. WE DO NOT SELL YOUR INFO TO ANYONE, EVER!!!
Changes to this Privacy Policy
Xterra Performance may, at any time, without notice to you and in its
sole discretion, amend this policy from time to time. Please review this policy
periodically. Your continued use of Xterra Performance website after any such
amendments signifies your acceptance thereof.
PLEASE READ ALL WARRANTY AND RETURN
POLICIES PRIOR TO ORDERING
BY PLACING YOUR ORDER EITHER ONLINE OR OVER THE PHONE, YOU AGREE TO THESE TERMS
AND POLICIES
---WARRANTY ---
- Xterra Performance Lifts LLC provides a
Limited Lifetime warranty to the original purchaser/owner of the vehicle on
which the product was originally installed for defects in material and
workmanship on products manufactured by Xterra Performance Lifts LLC.
Because of the nature of how some products are used in off-road conditions, not
all Xterra Performance Lifts branded products carry this warranty. If a product
is not specified here, please call us for warranty information before purchasing
it. Items including, but not limited to; CV axles, brake lines, wheel
spacers, drive shafts, gears, and lockers carry NO warranty
after they have been installed on the vehicle! While we do our best to work
with customers on possible issues, these items can't be considered for
warranty.
- Bilstein/Xterra Performance coilovers and Xterra Performance MK84 coilovers
carry a warranty of 1 year from the date of purchase for completely blown
shocks. We may ask you for specific information that we use to determine if you
may have abused your suspension parts and may not warranty shocks based on the
information provided. Signs of misuse, abuse, or excessive corrosion will void
your warranty. Eibach springs used in the coilovers carry a limited lifetime
warranty to be determined by Eibach Spring. There is NO warranty for the finish
of any part of the coilovers
- All non-branded Xterra Performance products carry a warranty from the
original manufacturer. Xterra Performance cannot offer a warranty on products
we sell that were not manufactured under the Xterra Performance Lifts LLC name.
Some of the products Xterra Performance sells may be covered under specific
manufacturers’ warranty(s) and may require warranty claim through the
manufacturer by the end user.
This information can be found on each manufactures web site for the product you
have purchased from us.
- Xterra Performance Lifts LLC will not warranty any product for:
Finish, Alterations, Modifications, Corrosion and/or improper installation.
- Xterra Performance will not consider for warranty any product that has any
signs of off road abuse or Racing.
- Xterra Performance Lifts LLC 's obligation under this warranty is limited to
repair or replacement at our discretion. Any costs or time of installation or
removal and all shipping costs of defective parts back to us are not covered
under this warranty and will be the responsibility of the purchaser.
---RETURNS / REFUNDS---
- Xterra Performance Lifts LLC WILL NOT GIVE A REFUND ON ANY PARTS THAT HAVE
NOT BEEN PRE - APPROVED. We require that you call or email us for a RA#
prior to returning any parts. We may ask for photos of the products to be
emailed to us prior to approving a refund.
NO CREDIT WILL BE GIVEN ON ANY PARTS RETURNED WITHOUT AN APPROVED RA# INSIDE
THE PACKAGE YOU ARE RETURNING TO US
- MISSING OR DAMAGED PARTS MUST BE REPORTED WITHIN 3 BUSINESS DAYS OF ORDER
DELIVERY- Please open all boxes and check all packing material within 3 day of
getting your package (s).
- NO credits will be given on ANY products past 30 days from the original
delivery date.
- ALL refunds carry a minimum re-stocking fee of 20% from the original purchase
price minus any discounts used. Shipping costs will not be refunded.
- Non-defective merchandise credit will
only be credited to the original purchaser and the original payment method
(Credit Card, PayPal, etc.)
- You are responsible for all shipping
costs on ALL return items you are submitting to us for a refund. If you ship an
item back to us that we deem is in good condition, we may not offer a refund.
If this is the case, we can ship this part back to you and YOU must pay for all
shipping costs.
- All Returns must be repackaged to eliminate damage during shipping back
to us. Products damaged during the return ship process back to Xterra
Performance are the full responsibility of you and the shipping company in
which you choose. If your item is damaged, lost, or stolen its on YOU. We
recommend insuring your shipment back to us.
--- Canceled or Changed orders ---
- All orders that are canceled carry a cancellation fee of 20% of total order
amount.
- Orders that are canceled after they are processed and packaged for shipment
will be charged a 20% restocking fee.
- All custom built to order bumpers, sliders, skid plates, bumper corners,
hidden winch mounts, custom leaf springs, coilovers, and anything custom powder
coated carries a 20% restock fee regardless if the item has been packaged,
built, or shipped! This includes ALL Hefty Fab, P&P Engineering, Alcan
Spring, Wam Bumpers, Radflo, and Heps Designs (Dep Hep) products.
- Packages that are refused at the time of delivery will be charged a 30%
restocking fee and all return shipping fees will be deducted from return
credit.
- All orders which are canceled due to not
being in stock or because they are back ordered will carry a 20% cancellation
fee. Most products current availability is out of our hands and we can not
control when most products will be available to us. WE DON'T CONTROL THE
INVENTORY OF OTHER COMPANIES, therefore we don't always know when products will
be available to complete orders.
By clicking the confirm order button you are authorizing the total amount of
money due to be billed to your credit card or PayPal account.
- If you change your mind about your purchase after the order is complete and
your card has been charged, and min order cancellation fee of 20% will be
deducted from your refund amount. It costs us time and credit card fees to
process your order. There are NO exceptions!!!
--- PAYMENT OPTIONS ---
We accept all major credit card companies-
Visa, American Express, Discover, MasterCard. We also accept bank wire transfers
and PayPal payments. All PayPal Accounts MUST have a verified shipping and
billing address and we will ONLY ship to this address.
Bank wire transfers- All wire transfers carry a $30 transaction fee. Contact us
for more info.
With the exception of Canada, all other international orders must be sent via
bank wire transfer. We DO NOT accept international credit cards or PayPal as
forms of payment.
All gift card credit cards issued by a major Credit Card Company must be
registered to your actual shipping address or our system will not accept them.
We DO NOT accept checks or money orders. In some pre-approved cases we may
accept USPS money orders. You must contact us first!
Please make sure your billing address is
current up to date with your Credit Card Company or bank prior to ordering with
us.
If your current credit card billing address does not match the address you used
to place the order on our website or over the phone, a pending transaction may
be posted to your account until your credit card company or bank has been
notified of the declined transaction. The pending transaction may take 3-10
business days to be posted back to your account.
--- SHIPPING ---
- We try our best to ship orders within
24-48 business hours. Please know and try to understand that we sell many items
from other companies and it is nearly impossible to keep track of their current
items in stock. Many products may take up to 18 weeks or more to ship to you.
Please contact us prior to ordering to confirm if an item is available.
- Even through some items on our website may say they are in stock. It is
possible that our site did not update inventory properly and it may be out of
stock at the time you place your order. We are unable to give refunds without a
restocking fee after you place your order because of out of stock items. Please
call to ensure an item is in stock prior to placing your order.
- Xterra Performance will make NO guarantees on delivery date or shipping date
regardless of shipping method selected. All shipping times do not include the
day of the shipment, holidays, or weekends. Our business hours are Mon-Fri,
9am-5pm MT. We do insure most shipments and will do our best to work with you
and the shipping company to recover all lost and stolen packages. BUT under
some situations, the shipping company may deny our claim. If this happens, you
may not get refunded ANY money for stolen packages. WE HIGHLY RECOMMEND
you ship your parts to a secure location where someone is available to accept
the shipment!!
- Some or all packages we ship may require
a signature at the time of delivery. The shipping company will make usually
make 3 attempts to deliver your package. If on the 3rd attempt no one is available
to sign for the package, it will be returned to us. You will be responsible for
all return shipping to us and any charges to re-ship the package back to you.
It is also possible that the shipping company will hold the package at a
warehouse. If this is the case, you are responsible for driving to that
location to pick up your package.
--- International Orders
We do ship internationally. Please contact us prior to ordering if your are
shipping outside the USA. We ship worldwide, including APO/FPO addresses. To
those USA military people, we thank you for your service!!
--- FRAUD ---
- We have many procedures in place to help
protect you and ourselves against fraud. Xterra Performance does not keep any
credit card info on file unless first authorized by you to do so.
If we suspect fraud, we may hold your order and not ship it, period! Generally
we process full refunds within 5 business days if we suspect fraud. If you
notice you got a refund for your parts, that means we attempted to contact you
and you didnt answer. Please call us back.
We will pursue any and all fraud to the fullest of our abilities and will
push to prosecute fraud to the extent of the law!! We also share all fraud
cases with many other businesses and through social media. Thats correct, if
you steal from us or any business we know, we will tell the world!!
Xterra Performance Lifts LLC (Also known as Xterra Performance Lifts or Xterra
Performance) may NOT be held liable for any fraud that can occur. Though, we
will do our very best in helping local police agencies track any fraud cases.
--- IMPORTANT WARNING ! ---
Limitation of Liability
Installation of a lift kit or “lifting components” will raise the center of
gravity on the vehicle which the kit/components are installed and they will
make the vehicle more likely to tip over when turning, or when driving on
sloping terrain. Wider wheels with more offset, and wider tires should be
installed on any lifted vehicle to minimize rollover. BUT installing wider
wheels may not compensate for the lift you install. USE caution when driving
your vehicle after installation of any lift or leveling kit.
The driver of any vehicle with lifting components/kits must drive the vehicle
more carefully, and must avoid quick or sharp turns.
The user is knowingly modifying the suspension system of the vehicle in which
any suspension modifications are made, and assumes all liability for any damage
it could cause.
Improper installation or misuse of Xterra Performance or Xterra Performance
Lifts products or any other products we sell could result in property damage,
injury, or death to the driver, passenger, or bystanders
Xterra Performance Lifts LLC will not be liable for ANY
damages or injuries- resulting from, or caused by the installation of our
lift kits, or any other products we sell.
All bolts loosened during install of
anything we sell must be checked several times after install for proper torque
and overall condition. We highly recommend working with a
certified professional installer.
Installation of parts we sell including
installing larger wheels and tires may make your vehicles brakes not work as
well as they did. Your vehicle weighs more therefore it may take longer to
stop!
Some items we sell may contain chemicals
known to be harmful in the state of California. Please do your own research
before purchasing products from our website and visit the CA state website for
more information. https://www.p65warnings.ca.gov
--- New Car Warranty Information ---
FEARS:
You want to upgrade your vehicle with aftermarket equipment, but you’re worried
about putting the vehicle’s warranty at risk. It’s no wonder. How many times
have you heard someone at a automobile dealership say that unless the dealer
installs your aftermarket equipment you will automatically void your new car
warranty? This common misconception has been repeated often enough to be widely
believed – though it is completely false.
FACT:
Some dealers may not like warranty work, because it pays less than normal
repair work. By promoting the myth that aftermarket equipment automatically
voids warranties, some dealers avoid such low-paying work. Instead, they
attempt to charge customers the prime service rate for work which is rightfully
done under warranty.
THE TRUTH:
Most vehicle owners are not aware they are protected by federal law: the
Magnuson-Moss Warranty – Federal Trade Commission Improvement Act of 1975.
Under the Magnuson-Moss Act, aftermarket equipment which improves performance
does not void a vehicle manufacturer’s original warranty, unless the warranty
clearly and conspicuously states that aftermarket equipment voids the warranty.
Most states have warranty statutes, as well. Which provide further protections
for vehicle owners.
In other words, that means some dealers can’t wiggle out of his legal warranty
obligation merely because you install aftermarket equipment. To find out if any
aftermarket equipment automatically voids your vehicle’s warranty, check the
owner’s manual. It is likely the language you are looking for appears under a
heading such as “What Is Not Covered” Although the language seems negative,
remember your vehicle manufacturer is simply saying they do not cover the
aftermarket products themselves. They are not saying that the products would
void the vehicle warranty.
VEHICLE DEALERS OBLIGATIONS:
Suppose your modified vehicle needs repairs while still under warranty. Without
analyzing the true cause of the problem, some dealers attempt to deny warranty
coverage. Someone made a decision simply based on the fact that you’ve
installed aftermarket equipment – a convenient way to dodge low-paying warranty
work.
Fact: A dealer must prove – not just say – that aftermarket equipment caused
the need for repairs before he can deny warranty coverage on that basis.
YOUR RIGHTS:
Point out to the dealer the provision of the Magnuson-Moss Act- Require that
they explain to you how the aftermarket equipment caused the problem. If they
can’t – or their explanation sounds questionable – it is your legal right to
ask that they comply with the warranty.
Fact: If you are still being unfairly denied warranty coverage, there is
recourse. The Federal Trade Commission, which administers the Magnuson-Moss
Act, monitors compliance with warranty issues. Direct complaints to the FTC at
(202) 326-3128.
This is the actual language of the act:
No warrantor of a consumer product may condition his written or implied
warranty of such product on the consumer’s using, in connection with such
product, any article or service (other than article or service provided without
charge under the terms of the warranty) which is identified by brand, trade, or
corporate name; except that the prohibition of this sub-section may be waived
by the Commission if:
1. the warrantor satisfies the Commission
that the warranted product will function properly only if the article or
service so identified is used in connection with the warranted product, and
2. the Commission finds that such a waiver
is in the public interest.
The district courts of the United States shall have jurisdiction of any action
brought by the Attorney General (in his capacity as such), or by the Commission
by any of its attorneys designated by it for such purpose, to restrain (A) any
warrantor from making a deceptive warranty with respect to a consumer product,
or (B) any person from failing to comply with any requirement imposed on such
person or pursuant to this chapter or from violating any prohibition contained
in this chapter.
--- MAGNUSON MOSS WARRANTY ACT ---
US Code - Title 15, Chapter 50, Sections 2301-2312
Legally, a vehicle manufacturer cannot void the warranty on a vehicle due to an
aftermarket part unless they can prove that the aftermarket part caused or
contributed to the failure in the vehicle (per the Magnuson Moss Warranty Act
(15 U.S.C. 2302(C)) . For best results, consider working with
performance-oriented dealerships with a proven history of working with customers.
If your vehicle manufacturer fails to honor emission/warranty claims, contact
EPA at (202) 260-2080 or www.epa.gov . If federal
warranty protection is denied, contact the FTC at (202) 326-3128 or www.ftc.gov .
While we at Xterra Performance Lifts
believe most dealers do their very best to cover warranty work, even on
modified vehicles. We cannot and will not take responsibility for any denied
warranty work or damages to your vehicle. It is your right to ask your local
dealer to prove any denied warranty work!!!
We have found that if you have aftermarket products installed at your local
dealership, they most always will cover you under warranty.